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04 February 2014
TAXIKU receives EXCELLENT SERVICE EXPERIENCE AWARD 2014

Excellent Service Experience Award (ESEA) 2014 is presented to industry players who are considered successful in providing optimal customer satisfaction. This award is a cooperation program between Bisnis Indonesia daily newspaper and Carre Center for Customer Satisfaction Loyalty (CCSL). The award is provided for 18 main industry sectors.

Taxiku receives the Excellent Service Experience Award 2014 in successfully achieving Excellent customer service experience in the taxi industry.

The award is presented by Lulu Terianto, Director of PT Jurnalindo Aksara Grafika, witnessed by Yuliana Agung, CEO Carre CCSL, handed to Priyatmedi, Taxiku Operation Director, in a ceremony at Mulia Hotel, Jakarta on 4th Februari, 2014.

”The award is a result of efforts, hard work and commitment from all parties including our drivers, staff, and management which continuously striving to provide the best service experience to all Taxiku customers”.

The survey which was held last year involves 1,000 respondents, is using mystery shopping survey method. The surveyor acts like a customer to be able to experience the customer service level of the company.

Yuliana Agung, CEO Carre CCSL explained mystery shopping method is a tool to gauge the service level and is able to alert when there is a discrepancy in the service process. Companies in Indonesia need to pay more attention in managing customer experience as one of the tools to create value added. Meaning, there will be a positive impact to the company revenue growth.

Three senses criterias are measured: customer sense experience, customer emotion/mood experience, and customer problem solution experience.


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