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08 April 2014
TAXIKU receives "Contact Center Service Excellence Award 2014"

Thanks to the persistence, effort and hard work of the Taxiku Call Center officers, on Thursday night, April 3, 2014 held at Hotel Mulia Senayan Jakarta, Taxiku re-carve its achievement that its quite encouraging, Contact Center Excellent Service Award 2014 was awarded to Taxiku Call Center since Taxiku Call Center has demonstrated its performance well and truly in providing the best service for its customers.

The award was given by the Service Excellence Magazine (MARKETING Magazine Group) and Carre Center for Customer Satisfaction and Loyalty (Carre-CCSL). The determination of winners was done by using the method of mystery calls and emails for 6 months. Each contact center company reached as many as eight times a month.

Performance assessment was based on three service criterias, namely accessibility, systems and procedures, as well as people. Through testing and assessment conducted by an independent party.

This award is concrete evidence as well as acknowledgments that Taxiku works energetically to provide excellent services for its passengers and prospective passengers. This award is also a motivation for employees and management of Taxiku Group to continuously work professionally and sincerely.

With this award given, we will continue to uphold our commitments to serve all communities with an excellent and sustainable manner.


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