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TAXIKU received Service Quality ”Diamond” Award 2015

2015 is a year which is quite encouraging for Taxiku, this year Taxiku have earned awards in four categories at different times; Experience Excellent Service Award 2015 (March 2015), Contact Center Service Excelent Award 2015 (April 2015), Markplus WOW Service Excellence 2015 (May 2015) and the latter re-awarded the Service Quality "Diamond" Award 2015, SQ Award 2015 was given by the Service Excellence magazine to Taxiku, received directly by Mr. Priyatmedi (Taxiku's Director of Operations) at Hotel Mulia, Jakarta on Friday, May 22, 2015. 


Service Quality Award is an award in collaboration with the Service Excellence magazine Carre - Center for Customer Satisfaction & Loyalty (Carre-CCSL) given to customers based companies from various industries that meet the criteria of owning and operating a service center both contact center and walk-in center as critical contact service between the customer and the company. Currently the technology is more advanced services and develop so that it makes the relationship between the customer and the company can be done in virtual form and wireless, but the service center as the physical contact point can not be ignored.
This award has been through a series of research to more than 3,000 respondents in Jakarta, Surabaya, Medan and Semarang in January-March 2015 with a goal to measure customer perceptions. The respondents were interviewed directly by using research methods of face-to-face interview. Results of research called Service Quality Index (SQI). SQI is formed from two dimensions, namely Perceived Service Quality (PSQ) or customer perception of the service that they enjoyed and Perceived Service Value (PSV) or customer perception regarding equality for their money compared with the service that they enjoyed. 


Increasingly fierce competition and increasingly advanced technology makes Taxiku inevitably have to compete to provide the best to all of it's customers, "the award is a test that must be faced so Taxiku can always provide good service, quality and sustainability" said Mr. Priyatmedi at the end of the interview.

 

Award 2015


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